Faqs

Many Elevation Concepts products are made-to-order and may not be returned. Elevation Concepts reserves the right to refuse return of custom-made or specialty products. If Elevation Concepts chooses to accept a return, merchandise must be returned unused and properly packaged in its original shipping carton. Products may only be returned with written permission from Elevation Concepts. If permission is granted to return a product, a return merchandise authorization (RMA) must accompany the product. Returned products will not be accepted without an RMA. Unless otherwise agreed, the return freight charges are the customer’s responsibility. All returns are subject to a restocking fee at Elevation Concepts’ discretion.

Elevation Concepts reserves the right to ship by what is, in the company’s opinion, the best way. The shipping charge is added to the total net cost of all orders. Please contact Elevation Concepts Sales for shipping estimates prior to placing an order. Freight surcharges may be added to orders. Will Call orders are subject to a crating fee. Elevation Concepts will notify the customer when the order is ready for pick-up. Elevation Concepts maintains title to the goods until such time as the customer picks up and signs for the product, or title is transferred via freight carrier. All other Elevation Concepts terms and conditions apply as if the product were delivered, and Elevation Concepts reserves the right to charge storage fees for unclaimed product after notification. Merchandise shipped is F.O.B. factory from Dallas, TX. Title of the product passes from Elevation Concepts to the purchaser upon shipment of product by Elevation Concepts. It is the responsibility of the purchaser or consignee to report to the carrier promptly upon receipt, and to settle with the carrier any subsequent claims for loss or damage. If shipment arrives damaged or short, you should first inspect all cartons/crates immediately and note any visual damage or shortages on the delivery receipt. The carrier should be notified immediately to inspect the merchandise, and consignee should subsequently file a freight claim. If visual damage is not apparent, sign the delivery receipt “No Visual Damage.” This allows recourse for a concealed damage claim. Claims for freight damage, concealed or otherwise, must be made within ten (10) days of the original delivery date. Failure to make claims against designated carrier within ten (10) days constitutes as acceptance of the merchandise and a waiver of any defects, errors, or shortages discovered upon inspection. Shipping dates mentioned on the order confirmation are estimates only. Elevation Concepts is not responsible for shipping delays of any kind.

All orders are considered firm and cannot be canceled, unless Elevation Concepts grants written consent. Elevation Concepts reserves the right to apply a cancellation fee on any approved cancellations.

Any defects or errors must be claimed within ten (10) working days after delivery. Failure to report claims indicates full acceptance of the product. Claims must be filed prior to installation.