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Terms & Conditions


Elevation Concepts will send an acknowledgment email for each order. When you receive the acknowledgment, please check it for accuracy. It is the customer’s responsibility to contact Elevation Concepts immediately regarding any discrepancies or inconsistencies between the original order and the one in the acknowledgment email. All orders are placed into production upon final acceptance of the order by Elevation Concepts. Estimated ship dates are included within the order acknowledgment.


Elevation Concepts is not liable for orders that cannot be accurately fulfilled due to incomplete or inaccurate information provided by the customer or the customer’s authorized agent. Elevation Concepts will not begin production of an order until all required information is received.


Values within the current price guide are shown at list price and apply to standard products only. Storage, sales tax, custom charges, and any installation charges are not included in the price guide quotes. We reserve the right to modify prices without prior notification.


In jurisdictions where Elevation Concepts has an established Sales & Use Tax Registration, Elevation Concepts will charge any applicable taxes on all orders by the rate and requirements of the local jurisdiction. A verifiable and applicable tax exemption or resale certificate is required by the receiving customer if the customer claims exemption from sales tax on any orders. Exemption or resale certificates must be received prior to the order’s invoice for taxes to be excluded. In jurisdictions where Elevation Concepts does not have a Sales & Use Tax Registration, and therefore does not collect sales tax, the customer is responsible for collecting and remitting all applicable Sales and Use taxes directly to its taxing authority.


All new customers are given an initial credit limit at the discretion of Elevation Concepts Management. Customers can submit a credit application requesting a higher credit limit. When approved, Elevation Concepts will establish an allowable credit limit on an individual customer basis, that will be monitored and updated as needed. The credit terms may include a combination of an allowable credit limit and/or extended payment terms. Past due accounts are subject to a 1.5% late charge per month after 30 days. All credit terms are subject to change without prior notice. Outstanding payment obligations that are more than 30 days past due will result in a temporary credit hold until the account is current.


Elevation Concepts reserves the right to require deposits. When customer deposits are required, the deposit must be received by Elevation Concepts before Elevation Concepts can accept the order.


All orders are considered firm and cannot be canceled, unless Elevation Concepts grants written consent. Elevation Concepts reserves the right to apply a cancellation fee on any approved cancellations.


Elevation Concepts reserves the right to apply additional charges to any orders revised after manufacturing has begun. Additions or changes to approved orders may be subject to a postponement of shipment.


Any shortage claim must be reported within 24 hours of shipment receipt. Any defects or errors must be claimed within ten (10) working days after delivery. Failure to report claims indicates full acceptance of the product. Claims must be filed prior to installation.


Prices are valid for 60 days and for the quantities listed on the quote request, unless otherwise noted. Any special requests that were not noted on the initial quote may incur an additional fee.


Orders will be shipped when completed. On orders for which the customer is unable or unwilling to take delivery as scheduled, the merchandise may be shipped to storage facilities at the customer’s expense or held in an Elevation Concepts facility for an additional fee.


Elevation Concepts warrants that for a period of twenty (20) years from the date of purchase, that the product will be free from defects in material and workmanship. This Limited Warranty extends only to the original purchaser or the first retail purchaser of the product. If during this twenty (20) year period, the product is defective in materials or workmanship, Elevation Concepts will, in its sole discretion, either repair or replace the defective portion of the product. This Limited Warranty does not cover damage resulting from, or in any way attributable to, improper use, storage, shipping, handling, installation, or modification of the product.


Elevation Concepts reserves the right to ship by what is, in the company’s opinion, the best way. The shipping charge is added to the total net cost of all orders. Please contact Elevation Concepts Sales for shipping estimates prior to placing an order. Freight surcharges may be added to orders. Will Call orders are subject to a crating fee. Elevation Concepts will notify the customer when the order is ready for pick-up. Elevation Concepts maintains title to the goods until such time as the customer picks up and signs for the product, or title is transferred via freight carrier. All other Elevation Concepts terms and conditions apply as if the product were delivered, and Elevation Concepts reserves the right to charge storage fees for unclaimed product after notification. Merchandise shipped is F.O.B. factory from Dallas, TX. Title of the product passes from Elevation Concepts to the purchaser upon shipment of product by Elevation Concepts. It is the responsibility of the purchaser or consignee to report to the carrier promptly upon receipt, and to settle with the carrier any subsequent claims for loss or damage. If shipment arrives damaged or short, you should first inspect all cartons/crates immediately and note any visual damage or shortages on the delivery receipt. The carrier should be notified immediately to inspect the merchandise, and consignee should subsequently file a freight claim. If visual damage is not apparent, sign the delivery receipt “No Visual Damage.” This allows recourse for a concealed damage claim. Claims for freight damage, concealed or otherwise, must be made within ten (10) days of the original delivery date. Failure to make claims against designated carrier within ten (10) days constitutes as acceptance of the merchandise and a waiver of any defects, errors, or shortages discovered upon inspection. Shipping dates mentioned on the order confirmation are estimates only. Elevation Concepts is not responsible for shipping delays of any kind.


Many Elevation Concepts products are made-to-order and may not be returned. Elevation Concepts reserves the right to refuse return of custom-made or specialty products. If Elevation Concepts chooses to accept a return, merchandise must be returned unused and properly packaged in its original shipping carton. Products may only be returned with written permission from Elevation Concepts. If permission is granted to return a product, a return merchandise authorization (RMA) must accompany the product. Returned products will not be accepted without an RMA. Unless otherwise agreed, the return freight charges are the customer’s responsibility. All returns are subject to a restocking fee at Elevation Concepts’ discretion.


In our continuous improvement efforts, Elevation Concepts reserves the right to institute changes to materials, parts, or design as well as to discontinue models, options, and/or parts without any prior notice.


Elevation Concepts’ maximum cumulative liability to the buyer shall not exceed the monetary amount of the purchase price of the goods claimed to be defective. This is the buyer’s sole and exclusive remedy. Buyer is not entitled to consequential or special damages.


Elevation Concepts8350 N Central Expwy., Suite 1900Dallas, TX 75206Ph: 877-413-4440Email: